Privacy Policy

1. Overview

LinguaLearn ("we", "us", "our") is committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and safeguard your personal data when you use our website and services.

2. Data We Collect

Information you provide: Name, email address, and payment information when you make a purchase or create an account.

Automatically collected: IP address, browser type, device information, pages visited, and cookies for analytics and site functionality.

3. How We Use Your Data

• To process orders and deliver digital products
• To manage tutoring subscriptions and scheduling
• To send order confirmations and product updates
• To respond to support enquiries
• To improve our website and services

4. Legal Basis for Processing

We process your data based on: (a) contractual necessity — to fulfil your orders and subscriptions; (b) legitimate interest — to improve our services and prevent fraud; and (c) consent — for marketing communications, which you can opt out of at any time.

5. Third-Party Processors

We share data with the following processors, each of whom has their own privacy policy and GDPR-compliant data processing agreements:

• Lemon Squeezy — Payment processing and merchant of record (PCI DSS compliant)
• Supabase — Database and authentication hosting
• Vercel — Website hosting and delivery

6. Data Retention

Order records are retained for 7 years to comply with UK tax and accounting requirements. Account data is retained while your account is active and deleted within 30 days of account closure, unless retention is required by law.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to processing based on legitimate interest
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at support@lingualearn.co.uk.

8. Cookies

We use essential cookies for site functionality and analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings.

9. International Transfers

Some of our processors (Lemon Squeezy, Vercel, Supabase) may transfer data outside the UK. These transfers are protected by Standard Contractual Clauses or equivalent safeguards as required by UK GDPR.

10. Contact & Complaints

For privacy-related enquiries: support@lingualearn.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.